Guest Booking Automation
Automating every touchpoint from first inquiry to post-stay review
The problem
Front desk staff spend most of their day answering the same booking questions by email and phone. Guests feel ignored between booking and arrival, special requests get lost, and review opportunities slip away after checkout.
The agent solution
Inquiry Handling
Conversation AgentResponds to booking inquiries 24/7 — answering questions about availability, room types, pricing, and policies without staff involvement.
Pre-Arrival Communication
Communication AgentSends personalized pre-arrival emails with check-in instructions, parking details, local tips, and upsell offers timed to the booking date.
Special Request Management
Operations AgentCaptures and routes special requests — dietary needs, accessibility requirements, celebrations — to the right department automatically.
Check-in Automation
Operations AgentNotifies guests when their room is ready, delivers digital room information, and surfaces upsell opportunities at the right moment.
Post-Stay Follow-up
Retention AgentSends thank-you messages, review requests, and personalised re-booking offers based on the guest's stay history and preferences.
Recommended agent stack
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